Cancellation Policy

We are Burger Connoisseurs located in Vikaspuri, New Delhi.

black-jamun
onion
tamato
banner-leaf

Effective Date: 1st Nov 2024

Last Updated: 1st Nov 2024

At Mr. Smash, we understand that plans can change. This policy outlines the terms and conditions for canceling takeaway orders. By placing a takeaway order, you agree to these terms.

1. Cancellation Timeframe

Before Order Preparation Starts:

Takeaway orders can be canceled within 10 minutes of placing the order without any penalty.

After Order Preparation Starts:

Once the preparation of the order has begun, cancellations will not be accepted, and no refunds will be issued.

2. How to Cancel a Takeaway Order

To cancel your order, contact us immediately at [Insert Phone Number] or use the cancellation feature on our app/website (if available).

Provide your order details, including the order number, for swift processing.

3. Refund Policy

Eligible Cancellations: If the order is canceled within the allowed timeframe, a full refund will be processed to the original payment method.

Processing Time: Refunds may take 5-7 business days to reflect in your account, depending on your payment provider or bank.

4. No-Show Policy for Takeaway Orders

If a takeaway order is not picked up within 30 minutes of the agreed pickup time, it will be marked as a no-show, and no refund will be provided.

5. Contact Us for Assistance

If you have any questions or need to request a cancellation, please reach out to us at:

Mr. Smash

Phone: +91 9821555507

Email: mrsmashdelhi@gmail.com

We appreciate your understanding and look forward to serving you!