At Mr. Smash, we understand that plans can change. This policy outlines the terms and conditions for canceling takeaway orders. By placing a takeaway order, you agree to these terms.
Before Order Preparation Starts:
Takeaway orders can be canceled within 10 minutes of placing the order without any penalty.
After Order Preparation Starts:
Once the preparation of the order has begun, cancellations will not be accepted, and no refunds will be issued.
To cancel your order, contact us immediately at [Insert Phone Number] or use the cancellation feature on our app/website (if available).
Provide your order details, including the order number, for swift processing.
Eligible Cancellations: If the order is canceled within the allowed timeframe, a full refund will be processed to the original payment method.
Processing Time: Refunds may take 5-7 business days to reflect in your account, depending on your payment provider or bank.
If a takeaway order is not picked up within 30 minutes of the agreed pickup time, it will be marked as a no-show, and no refund will be provided.
If you have any questions or need to request a cancellation, please reach out to us at:
Mr. Smash
Phone: +91 9821555507
Email: mrsmashdelhi@gmail.com
We appreciate your understanding and look forward to serving you!